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Submit an Official Information Act Request

Te Māngai Pāho is subject to the Official Information Act 1982. Under this Act, you can request information from us.

Before you submit your Official Information Act request, please check that it is not already available on our website.

We publish our funding decisions, Annual Report, Statement of Performance Expectations (SPE), Statement of Intent (SOI), and other reports and strategies

Sending an OIA request

If you cannot find the information or documents you are after, please email us your OIA request at info@tmp.govt.nz or fill out the form below.

The Ombudsman has produced this guide to making an Official Information Act request.

When can you expect to hear from us?

We will acknowledge your Official Information Act request as soon as possible and will respond no later than 20 working days after we receive it. We will let you know if we need an extension if you have requested a large volume of information or we have to consult with other parties.

If you are unhappy with our response, please contact us in the first instance. You have a right to seek a review of the response by the Ombudsman.

Making a formal complaint to Te Māngai Pāho

Te Māngai Pāho welcomes feedback and considers formal complaints as part of its responsibilities. This page explains when a complaint may be made, what Te Māngai Pāho will consider and how complaints are managed.

When you can make a complaint

The complaints process does not replace broadcaster or platform complaints processes.

You may make a formal complaint to Te Māngai Pāho where:

• you have raised the matter with the broadcaster and are not satisfied with the response
• the issue relates to obligations under a Te Māngai Pāho funding agreement
• a Te Māngai Pāho funding policy or process
• the behaviour of a Te Māngai Pāho kaimahi or Board member acting in their capacity as a staff or Board member

Matters we will not consider

Complaints about what you have seen or heard in relation to Te Māngai Pāho funded content must be made directly to the broadcaster or platform concerned in the first instance.

If you are not satisfied with their response, you may refer the matter to the Broadcasting Standards Authority or the New Zealand Media Council.

What to include in your complaint

Providing complete information will assist Te Māngai Pāho to consider your complaint. Please include:

• your name and contact details
• a summary of the issue including when and where it occurred
• details of steps taken with the broadcaster (if applicable) and the outcome
• the remedy or outcome you are seeking
• any relevant supporting information

How to submit a complaint

Complaints should be submitted to:

Chief Executive - Kaihautū
Te Māngai Pāho
PO Box 10 004
Wellington 6140
info@tmp.govt.nz

Email is preferred. Please include “Formal complaint” in the subject line.

Kia mānawanui mai. Please ensure all correspondence with Te Māngai Pāho is respectful and courteous. Messages that include offensive language or abusive content may not be responded to.

What happens next

Te Māngai Pāho will acknowledge receipt of your complaint and refer it to the most appropriate person within the organisation for consideration and response.

If you are unhappy with the response, you may request that the matter be referred to the senior leadership team, Te Kāhui Arataki (TKA). At least one member of TKA will review the complaint and the response provided and will advise whether any further response is considered appropriate.

Timeframes

Te Māngai Pāho seeks to:

• acknowledge complaints within three working days.
• provide a response within 20 working days.
  
  Where additional time is required, we will advise you accordingly.

Your rights and privacy

Te Māngai Pāho’s complaints process does not limit your rights under the Official Information Act 1982 or the Privacy Act 2020.

Information about individual complaints is handled in confidence. Records relating to individual complaints, corrections, or associated Board discussions are not usually released where doing so would raise privacy concerns.